Lirika Matoshi New York – Remote Costumer Service Agent

Lirika Matoshi Inc. is seeking for a Remote Costumer Service Agent Duties and responsibilities: 

  • Maintain updated knowledge of all company products and services in order to provide adequate education to customers
  • Provide information and instructions about relevant products and services
  • Make product and service suggestions to meet the customer’s specific needs
  • Promptly respond to customer questions submitted via email or our website
  • Answer customer questions and provide information to resolve any issues
  • Process orders and returns
  • Obtain necessary information from customers to adequately follow up
  • Document important customer information for future reference
  • Collect and record customer feedback and information, and share with appropriate departments and team members
  • Generate interest in new products or services and connect customers with salespeople when required

Qualifications:

  • High school diploma or equivalent
  • 1+ years’ of experience in a customer service-related role
  • Excellent written communication skills
  • Ability to foster and maintain relationships
  • Organizational skills with the ability to manage numerous projects and priorities at once
  • Positive, service-oriented attitude
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Basic computer skills
  • Willingness to work independently or as part of a team
  • Excellent knowledge of English language 

There are 2 open positions,one is from 9:00am to 4:00pm, other one is from 4:00am to 11:00pm.  Email your CV to: pune@lirikamatoshi.com